A field visit doctor is deputed to visit the patient at the hospital if required.Customer Care will verify the validity and coverage of the policy.Upon receiving intimation from the insured/insured’s attender, they are contacted by the network hospital.(i) After the patient is rushed to the hospital and avails treatment. In case of Emergency like accident or sudden bout of illness may that requires immediate admission to the hospital.Toll-free FAX: 18 (or) Non Toll-free FAX: 044 -28302200ī) Procedures to be followed in case of emergency hospitalization:.
The hospital will send the duly filled pre-authorization from through hospital portal (or) at the below number (or) Email ID.Please contact the toll-free help line: 18 / 18.Non-Payable items would be at the insured's own cost After discharge, the hospital will send the claim documents to the company and the authorized amount will be settled directly to the hospital.An assigned field doctor may visit the patient at the hospital if required.Our doctors verifies all the submitted documents before processing the claim as per terms and conditions.Network hospitals will verify your identity and submit duly filled pre - authorization form with Star Health.Submit to the hospital Pre admission investigations and Doctor’s consultation papers.Intimation can be given either through contacting us at 18 / 18 or e-mail us at Show your Star Health ID card for identification purpose at the hospital reception. Approach the insurance desk at a network hospital.Note: All Claim Documents other than the Health Card should be submitted in original.Ĭashless claim procedure for customers to be followed during hospitalization KYC to be submitted if the amount claimed is more than Rs.1, 00,000/.If less than 10 in-Patient beds in towns having a population of less than 10, 00,000 and at least 15 in-Patient beds in all other places.Post hospitalization claims are to be submitted within 15 days after completion of the period allowed under the policy for post hospitalization.All claims including Pre-hospitalization expenses to be submitted within 15 days from the date of discharge.Self-declaration/MLC/FIR in case of accident cases.Nature of operation performed and surgeon's bill and receipt.Receipt and investigation test reports from a pathologist supported by the note from attending medical practitioner/ surgeon prescribing the test.Original bills from chemists supported by proper Original prescription.Original bills, receipts and discharge certificate/ card from the hospital.Intimation to toll-free number is mandatory before the form is filled.Duly completed claim form including the present address, Contact number and E-mail ID.
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